FAQ

BeneiceDo FAQ

1. What is BeneiceDo’s Factory-to-Customer (FtoC) model?

BeneiceDo’s FtoC model means we produce each piece in-house and sell directly to you, removing the middlemen and passing savings on to you. This allows us to provide high-quality, ethically-sourced jewelry at a fraction of the retail price.

2. Are lab-grown diamonds real diamonds?

Yes, lab-grown diamonds are real diamonds, identical to natural diamonds in composition, appearance, and durability. Each lab-grown diamond from BeneiceDo comes with an IGI certification, ensuring authenticity and quality.

3. What are the benefits of choosing lab-grown diamonds over natural diamonds?

Lab-grown diamonds are environmentally friendly, conflict-free, and cost significantly less than natural diamonds. They provide the same brilliance and durability while supporting sustainable and ethical practices.

4. What payment methods do you accept?

We accept a variety of payment methods, including PayPal and credit cards such as Visa, Mastercard, American Express, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, and Google Pay. For security and convenience, we recommend using PayPal.

5. How can I determine my ring size?

Our rings use U.S. sizing standards. If you’re unsure of your size, contact our support team or consult our size guide. We’re here to help you find the perfect fit.

6. Do you offer custom jewelry?

Yes! BeneiceDo offers both fully custom and semi-custom options. For full customization, our design team works one-on-one with you to create a unique piece. For semi-customization, you can personalize our pre-designed options by selecting metals, gemstones, and more.

7. What is your return policy?

We offer a 30-day return policy on all eligible items. If you’re not satisfied with your purchase, please contact us within 30 days for a hassle-free return.

8. How long will it take to receive my order?

• Moissanite jewelry: Ships within 1-3 days.
• Lab-grown diamond jewelry: Ships within 10 days.

Shipping typically takes an additional 3-7 days, depending on your location.

9. Does BeneiceDo provide a warranty?

Yes, we offer a one-year warranty on all products covering manufacturing defects. If you experience any issues with your jewelry, please reach out, and we’ll be happy to assist.

10. Can you ship to my location?

We ship worldwide; however, some remote areas or conflict zones may be excluded. Please contact our support team to confirm if we can ship to your specific location.

11. How can I contact customer support?

Our customer support team is available 24/7. Feel free to reach out to us anytime via the chat on our website or email us at info@beneicedo.com.

12. How should I care for my BeneiceDo jewelry?

We recommend regular cleaning and safe storage to maintain your jewelry’s shine. For specific care tips, visit our Jewelry Care page.