After-Sales Service
BeneiceDo’s After-Sales Service Commitment: Buying With Confidence
At BeneiceDo, we understand that buying jewelry online can come with uncertainties, especially when purchasing valuable items like lab-grown diamonds or custom pieces. Our comprehensive after-sales service commitment ensures that your BeneiceDo experience is as safe, transparent, and reassuring as possible.
1. 30-Day Satisfaction Guarantee
Shopping with BeneiceDo means having the flexibility to change your mind. We offer a 30-day return policy on all eligible items, providing peace of mind and ensuring you’re thrilled with your purchase. Within this timeframe, you can return any unworn and undamaged items if they don't meet your expectations.
- Simple Return Process: Just contact our support team for an easy, hassle-free return label and instructions.
- Refund Guarantee: Once we receive and inspect the returned item, a full refund will be processed promptly.
2. Warranty Coverage
BeneiceDo provides a one-year warranty covering manufacturing defects. This warranty reassures our customers that we stand behind the quality and durability of our jewelry. If you notice any structural issues or other manufacturing defects, contact us, and we’ll repair or replace your piece at no additional cost.
- What’s Covered: Issues with stone settings, clasps, and overall craftsmanship.
- Quick and Efficient Repairs: Our skilled craftspeople in Shenzhen will address warranty claims efficiently, ensuring that repairs are performed to the highest standards.
3. Ring Resizing Assistance
We recommend customers confirm their ring size before purchase, as resizing typically involves returning items to our Shenzhen headquarters. If you need assistance with determining the right size, our team is available to guide you through finding your perfect fit using our sizing guide and tools.
4. Lifetime Maintenance Service
To keep your jewelry looking like new, we offer lifetime maintenance services. This includes free annual cleaning, inspection of settings, and polishing to maintain your jewelry’s brilliance and durability over time.
- How to Use: Schedule maintenance through our support team, and we’ll guide you through the process.
- Exclusive for Registered Customers: Simply register your purchase with BeneiceDo to be eligible for this complimentary service.
5. Custom Jewelry Assurance
For custom pieces, we provide a detailed design and consultation process, ensuring each piece meets your vision before it’s crafted. Once completed, custom jewelry includes all the above guarantees, along with our assurance that each piece was made specifically to your preferences.
- Design Confirmation: Prior to production, you’ll receive detailed renderings for approval.
- Crafted With Care: Our skilled artisans bring your designs to life, backed by the same high-quality standards BeneiceDo is known for.
6. Global Shipping and Delivery Updates
BeneiceDo’s FtoC model allows us to ship directly to you anywhere in the world. To give you a secure shopping experience, we provide regular updates on the status of your order from production to delivery. For standard items, expect shipping within 1-3 days; for custom items or lab-grown diamonds, production can take up to 10 days, followed by 3-7 days for delivery, depending on location.
7. 24/7 Customer Support
Our team is available 24/7 to answer questions and provide support at any stage of your purchase. Whether you have questions about returns, warranty claims, or general jewelry care, BeneiceDo’s customer support specialists are here to help.
Why Choose BeneiceDo?
BeneiceDo stands apart by combining quality, affordability, and outstanding customer service with our direct-to-consumer model. This unique approach removes unnecessary markups, allowing us to offer high-quality jewelry at competitive prices. And with our comprehensive after-sales commitment, BeneiceDo offers the security, transparency, and ongoing support that turns an online purchase into a confident investment in your style and self-expression.